Home > Our Products > FAQ

 

 

  1. I can't find your products - what can I do?

  2. Can I buy your dressing in bulk?

  3. What if I am not satisfied with some aspect of the product that I have bought?

  4. I have food allergies. Is there anything in your kits that may cause a reaction?

  5. What's the best way to store your kits?

  6. When I opened the dressing pouch, the dressing had separated. What happened?



  1. I can't find your products - what can I do?

    Check our store locator here. Not all stores carry all our products. The easiest thing to do is to ask a store manager. Tell them you are looking for ET TU Salad or Dessert Kits (from Linsey Foods Ltd.). If they don't carry any of them, tell them they should! Often it's these queries that result in a store listing our products.


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  1. Can I buy your dressing in bulk?

    Currently our dressings are only available in our ET TU kits. Check our News page once in a while to see what’s really new at ET TU.

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  2. What if I am not satisfied with some aspect of the product that I have bought?

    While we pride ourselves on our quality products, it's not impossible that something can slip by us. We want to hear from you if you are not satisfied. E-mail us or call us at 1-800-265-7836 ext. 221, where you will be able to speak with someone during business hours. Or leave a message, and you will receive a call back in a timely manner.

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  3. I have food allergies. Is there anything in your kits that may cause a reaction?

    Some components of our kits may contain or have come in contact with tree nuts and/or soy and/or wheat. Our products contain other sensitive ingredients as well. Check the ingredient listings for each product if you are concerned. You are welcome to contact us if you are unsure.  We are often asked about gluten: the croutons would have gluten, and some of the dressings contain white or malt vinegar that may be derived from sources that have gluten In them.  If you are unsure, we suggest you refrain from eating these products.

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  4. What's the best way to store your kits?

    All our kits are shelf-stable to the "Best Before Date" printed on the top or bottom of the box or on the side of the Single-Serve pouches. They need only be stored in your pantry until you are ready to use them. Never let a Salad Kit freeze, as the dressing ingredients can separate.

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  5. When I opened the dressing pouch, the dressing had separated. What happened?

    When the dressing has separated, it means it has frozen at some point. This is the only explanation for the separation. While the dressing will not make you sick, it does not look very appetizing, and will not taste right. We ship all our products in temperature-controlled trucks. However, a shipment could accidentally be exposed to freezing along the way - at a loading dock, or another warehouse. Either ask for a replacement at the store, or e-mail us. Make sure you include all product identification numbers asked for, so we can track the shipment to see if there are other kits with the same problem.  
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Happy New Year everyone.

We finally got all the Christmas decorations put away, shovelled the snow, and finished almost all the cookies and chocolates. So it’s time to start a new year. Resolutions? Don’t even use the word, it has such a negative connotation.

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